1005 Langley St

Victoria, BC V8W 1V7

Mon-Fri, 9am-5pm

PRODUCT CARE & MAINTENENCE

 

Sterling Silver Items

Give sterling silver jewelry a little polishing from time to time with a soft cotton cloth and a good commercial silver polish to keep it gleaming. Keeping your sterling silver items away from tarnishing elements such as paper, cloth, and rubber bands help to keep it in good condition.

18K Gold Jewelry with Sapphires and Diamonds

Store gem stones in a soft pouch separate from other jewelry. Avoid contact with perfumes, cosmetics, hairspray, and household cleaners. Avoid contact with chlorinated pool water, sea salt water, and extreme activities such as contact sports, gardening, rock climbing etc…   Clean with a professional jewelry cleaner, or warm water and ammonia, polishing carefully with a dry cloth to remove any residue.

Over time, fine jewelry can become a treasured family heirloom if it is properly cared for. Dust, pollution and daily wear all conspire to cloud the brilliance of gemstones. The surface of gold, platinum and silver jewelry can become dulled. Timeworn prongs and clasps can result in the loss of a stone or an entire piece of jewelry.

Professional cleanings are recommended as often as once a year. We encourage you to take your Reign jewelry to a professional jeweler for servicing.

Rhodium Plated Jewelry

To clean and maintain the fabulous look of your rhodium plated jewelry, do not use any chemicals on it. Not even toothpaste. Do not use a toothbrush (if its used it can have residues of toothpaste and if it’s new then it may scratch the rhodium plate). Please only use cloths for polishing that were specially produced to work with silver or gold jewelry. Don't even think about an ultrasonic cleaner and don't use any abrasive of any type. Forget about silver dips. Don't even try products made from ammonia. You can wash any makeup ONLY with water or a few drops of shampoo that is warm and then rub it off.

Here are some common issues that you may encounter:

With a rhodium plated ring that you use a lot, the rhodium plate will start to wear off because of the constant friction: The wear generally beings at the shank (the part of the ring that touches your skin). This will also happen with earrings, pendants and bangles. If you have a rhodium plated piece of jewelry, you'll notice the wearing when the metal starts to turn yellow or looks dull. This is normal and a professional jeweler can reapply the finish.

REIGN SAPPHIRES IS NOT RESPONSIBLE FOR THE MAINTENANCE OF YOUR JEWELRY AND DOES NOT SERVICE JEWELRY PURCHASED THROUGH OTHER CHANNELS.

 

REPAIRS

 

Should you wish to make any alterations to your REIGN jewelry, or require a repair, please reach out to our concierge at 1-800-REIGN40 or email concierge@reignsapphires.com. Please note that the customer is responsible for the cost of any elective repair or alteration as well as the cost of shipment, unless it has been determined that there is an issue with the product. The first ring sizing (at time of purchase or within the return period) and general repairs needed to address a quality issue are covered by the terms of the Reign Guarantee.

VIEW THE REIGN GUARANTEE HERE.